Frequently Asked Questions
What if it rains?
Our Inflatable have built-in shower covers (except the slide), so a small light shower shouldnt be a problem. If the weather is going to be too bad (heavy rain/high winds) on the day of your party we do not charge for cancellations. We always phone you the day before your booking to confirm times and check that the weather is OK. We do not give refunds if it rains on the day or during your event.
When time will you arrive?
We deliver from 09:00am (times can change) and will arrange a delivery time with you the day before your booking. If you have specific times to operate to (i.e. you have a hall hired for a set period) we will arrange our bookings around you. We can't always confirm times when you book as we will need to arange our deliveries geographically.
How long can I keep the bouncy castle?
We like to have all of our deliveries completed early in the morning so that you get a full days hire. Our collections are between 17:00pm and 18:00pm although later collections can be made. We need to have all of our collections completed before it gets dark - its hard to pack away when we can't see all the equipment! When you make your booking we will talk about collection times and check the time of your party to make sure your collection fits around your arrangements.
Can I hire a bouncy castle overnight?
We don't hire our castle out overnight
Can I book at the last minute?
You can leave it until the day of your event to book but don't be surprised if we have no availablity. In the summer months we recommend booking in advance and for bank holiday weekends you should book well in advance as castles are in heavy demand.
How long do you need to set-up and take down a bouncy castle?
It takes between 10 minutes to set up a bouncy castle and about 10 minutes to take it down.
Can I collect an inflatable from you?
No for insurance and safety reasons we must deliver and install the equipment ourselves.
What should I do before you arrive?
Our bouncy castles are delivered on a sack barrow so we need clear access for this (at least 3ft). Make sure paths and access to your garden are free of obstacles. We carry 25m extention cables so you should let us know if your power supply is further than this. You should also check that the area is free of debris, and clear up after any animals that you have had in your garden.
What sort of surface do you need for the bouncy castle?
Bouncy castles, slides and our other inflatables situated outdoors need to be on a reasonably flat grassy area (slight slopes are ok) so that they can be staked down. They can't go on steep slopes or under low trees. The area needs to be completely free of any sharp stones, objects, dog mess or excessive mud. We may refuse to set up a castle if the ground is not in a suitable condition and would take too long to clear - we have other deliveries to get to.
How much room do you need to erect a Castle?
There should be 4ft at the front and back of the bouncy castle and a minimum of 2ft each side. You should prune overhanging trees or shrubs before we arrive.
Can your bouncy castles be used indoors?
Yes, we set up bouncy castle indoors in venues such as community centres, village halls, schools, nurseries and churches. We provide sand bags in these situations to secure the units.
Can we move the castle?
No, for insurance and safety reasons once the bouncy castle has been delivered and installed and our staff have left, it must not be moved under any circumstances.
How safe is it?
All of our bouncy castles and inflatables fully comply to the latest Health and Safety Executive guidelines for Inflatable Play Equipment and have current safety certificates. The hirer is responsible for ensuring that there is adult supervision of the unit and equipment, and the people using it at all times.
What about insurance?
We have public liability insurance (including licenced premises) which would cover accidents which were our fault, such as equipment failure or failing to install a unit properly. The hirer is responsible for ensuring that there is adult supervision of the unit and equipment, and the supervision of people using it, at all times.
Do I need to keep the blower running?
Yes, the blower must be running constantly whilst the bouncy castle, slide or inflatable is in use. If there is a sudden change in weather and there is strong winds or heavy rain just switch off the blower and let the unit deflate.
How much does it cost in electricity to run a bouncy castle?
It costs approximately £1 to run a bouncy castle or slide all day.
Do you supply safety mats?
Yes, we supply the necessary safety mats with every bouncy castle which comply to current Health and Safety Regulations.
Is there an age limit for children using the bouncy castle, slide or other inflatable?
Yes, all of our bouncy castles are suitable for children up to and including the age of 12 Our Adult castles are suitable for children of all ages.
Do you hire bouncy castles for events such as school fetes, nursery open days?
Yes and we hire all our inflatables out to all events provided they are in our delivery area.
Do you give a discount if I hire a more than one castle?
Yes, contact us to arrange a discount for multiple bouncy castle hires.